Patient Rights

1. You have the right to considerate and respectful care by the hospital staff, regardless of race, color, national origin, handicap or age.

2. You have the right to be free from harassment and all forms of abuse, including neglect, verbal, physical, psychological, sexual and emotional.

3. You have the right to receive care in a safe environment.

4. You have the right to be free from the use of seclusion or restraint, of any form, as a means of coercion, discipline, convenience or retaliation by staff.  You have the right to appoint a surrogate to make health care decisions on your behalf.

5. You have the right to participate in the development and implementation of your plan of care prior to, and during, the course of treatment.  You have the right to request treatment that is medically necessary.  You have the right to refuse a recommended treatment or plan of care to the extent permitted by law and to be informed of the medical consequences of such action.  In case of such refusal, you are entitled to receive other appropriate care and services that the hospital provides or transfer to another hospital.

6. You have the right to have an advance directive (such as a living will, health care proxy or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the hospital will honor the intent of that directive to the extent permitted by law.

7. You have the right, and are encouraged, to obtain from physicians and other direct caregivers relevant, current and understandable information concerning your diagnosis, treatment, and prognosis.  You are entitled to the opportunity to discuss and request information related to the specific procedures and/or treatments, the risks involved, the possible length of recuperation and the medically reasonable alternatives and their accompanying risks and benefits.

8. You have the right to every consideration of privacy concerning your own medical care program.  Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly.  Those not directly involved in your care must have your permission to be present, and you have the right to have curtains drawn during exams.

9. You have the right to know the identity of physicians, nurses and others involved in your care, as well as when those involved are students or trainees.

10. You have the right to expect that all communications and records pertaining to your care will be treated as confidential by the hospital, except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law.  You have the right to expect that the hospital will emphasize the confidentiality of this information when it releases it to any other parties entitled to review information in these records.

11. You have the right to review the records pertaining to your medical care and to have the information explained or interpreted as necessary, except when restricted by law.  You have the right to expect that, within its capacity and policies, the hospital will make reasonable response to your request for appropriate and medically indicated care and services.  The hospital must provide evaluation, service and/or referral as indicated by the urgency of the case.  When medically appropriate and legally permissible, or when a patient has so requested, a patient may be transferred to another facility.  The institution to which the patient is to be transferred must first have accepted the patient for transfer.  The patient must also have benefit of complete information and explanation concerning the need for, risks, benefits and alternatives to such a transfer. 

12. You have the right to ask and be informed of the existence of business relationships among the hospital, educational institutions, other health care providers and/or payers that may influence your treatment and care.

13. You have the right to consent to, or decline to participate in, proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent.

14. You have the right to participate in your discharge plan, including being informed of service options that are available and a choice of agencies which provide the service.

15. You have the right to be informed of hospital policies and practices that relate to patient care, treatment and responsibilities.  You have the right to be informed of available resources for resolving disputes, grievances and conflicts.  

16. You have a right to be informed of the hospital’s charges for services and available payment methods.

17. When a patient is unable to request or comprehend the rights outlined within this “Patient Bill of Rights,” he or she has the right to expect that appropriate consideration will be given to the available relative, friend or other representative who can act on his or her behalf.

18. You have the right to review the daily nursing staffing plan that is posted at the Nurse’s Station.  If you would like to review the plan, please visit with your nurse.

If you have any questions about your rights outlined in this set of rights, please talk with your physician or nurse.

If, for any reason, you feel that your rights have been violated, or if you have concerns about the quality of care at this facility, you may file a grievance.  Please feel free to talk with your nurse or your physician about your concerns prior to filing a grievance.  There are three ways to file a grievance:

1. Ask to speak with Northwest Medical Center's Nurse Manager or the hospital’s social worker.

2. Write to NMC: Jon D. Doolittle, Chief Executive Officer, Northwest Medical Center, 705 N. College St., Albany, MO 64402

3. File your grievance with the State of Missouri:

Department of Health and Senior Services
Standards and Licensure Section
P.O. Box 570
Jefferson City, MO 65102-0570
(573) 751-6303
(800) 392-0210
(573) 751-6400
FAX  (573) 893-7665